FAQ's
1. What is the processing time for my order?
All orders are processed within 1-2 business days. You will receive an email once your order has been shipped.
2. Do you offer international shipping?
Yes, we offer international shipping to select countries. Shipping times and rates may vary based on your location. Please refer to the shipping section during checkout for specific details.
3. How can I track my order?
Once your order has been shipped, we will send you a tracking number via email. You can use this to track the status of your order.
4. Can I change or cancel my order after placing it?
We process orders quickly to ensure fast shipping, so changes or cancellations may not be possible once the order is confirmed. If you need assistance, please contact us as soon as possible at eleganttron@gmail.com.
5. What do I do if my item is damaged or lost during shipping?
If your order is lost or damaged, please contact our customer service team at eleganttron@gmail.com. We will work with you to resolve the issue promptly.
6. Do you offer returns or exchanges?
Yes, we accept returns and exchanges within 30 days of receiving your order. Items must be in their original condition and packaging. Please contact us at eleganttron@gmail.com to initiate a return or exchange.
7. Do you provide warranties for your products?
Most of our products come with a manufacturer warranty. Please check the product details for specific warranty information. If you have any questions, feel free to reach out to us.
8. How can I contact customer support?
You can contact us via email at eleganttron@gmail.com. We strive to respond to all inquiries within 24 hours.
9. Can I change the shipping address after my order is placed?
Please contact us immediately at eleganttron@gmail.com if you need to change the shipping address. Once an order is processed or shipped, we may not be able to make changes.
10. Do you offer gift wrapping or gift messages?
Currently, we do not offer gift wrapping or personalized gift messages. However, we are always looking for ways to improve, so feel free to reach out with any special requests.